Domia Trust & Safety Policy

Last Updated: 27 May 2026

1. Purpose

At Domia, trust, transparency, and security are fundamental to our mission. This Trust & Safety Policy outlines the standards, responsibilities, and measures designed to protect property owners, managers, guests, and all users of the Domia platform.

By using Domia, you agree to comply with this policy and all applicable laws and regulations.

2. Our Commitment

Domia is committed to:

• Maintaining a safe and secure platform.
• Preventing fraud, scams, and unauthorized activities.
• Protecting user data and privacy.
• Promoting honest and accurate property information.
• Supporting fair interactions between hosts and guests.
• Responding promptly to reports of abuse or suspicious activity.

3. Prohibited Activities

Users may not use Domia to engage in any activity that is unlawful, misleading, harmful, or fraudulent.

Prohibited activities include, but are not limited to:

Fraud & Misrepresentation

• Creating fake property listings.
• Providing false ownership or management information.
• Misrepresenting property features, availability, pricing, or location.
• Using stolen payment methods.
• Creating fake guest or host accounts.

Phishing & Account Abuse

• Attempting to obtain passwords or confidential information from other users.
• Impersonating Domia or another person or business.
• Sending deceptive emails, messages, or payment requests.
• Circumventing security controls.

Unauthorized Platform Use

• Scraping or copying platform content without permission.
• Reverse engineering platform functionality.
• Using bots or automated systems to abuse services.
• Attempting to gain unauthorized access to systems or accounts.

Illegal Activities

• Money laundering.
• Identity theft.
• Distribution of malware or malicious software.
• Any activity violating local, national, or international laws.

4. Property Listing Standards

All property information must be accurate, complete, and regularly maintained.

Hosts and property managers must ensure:

• Ownership or management rights are legitimate.
• Property descriptions are truthful.
• Images accurately represent the property.
• Pricing and fees are transparent.
• Availability information is kept up to date.
• Local regulations and licensing requirements are respected.

Domia reserves the right to remove listings that are misleading, inaccurate, fraudulent, or violate applicable laws.

5. Account Security

Users are responsible for maintaining the security of their accounts.

Users should:

• Use strong passwords.
• Keep login credentials confidential.
• Enable available security features.
• Notify Domia immediately of unauthorized access.

Users remain responsible for activities conducted through their accounts unless proven to result from a security breach beyond their control.

6. Payments & Financial Security

Domia will never request passwords, verification codes, or sensitive payment information through unofficial communication channels.

Users should:

• Make payments only through approved channels.
• Verify payment requests before completing transactions.
• Report suspicious payment activity immediately.

Domia may monitor transactions and account activity to identify potential fraud, abuse, or security risks.

7. Identity Verification

To maintain platform integrity, Domia may request verification of:

• User identity.
• Business ownership.
• Property ownership or management rights.
• Payment information.

Failure to provide requested verification may result in restricted access or account suspension.

8. Reporting Abuse & Suspicious Activity

Users are encouraged to report:

• Fraudulent listings.
• Suspicious messages.
• Account impersonation.
• Payment scams.
• Security vulnerabilities.
• Harassment or abusive behavior.

Reports may be submitted through Domia's official support channels.

Domia will investigate reports in good faith and may take appropriate action.

9. Enforcement Actions

Domia reserves the right to take any action necessary to protect users and the platform, including:

• Issuing warnings.
• Removing content.
• Suspending listings.
• Restricting account access.
• Permanently terminating accounts.
• Refusing future platform access.
• Reporting illegal activities to law enforcement authorities.

Actions may be taken without prior notice where immediate intervention is necessary to protect users or the platform.

10. Cooperation with Authorities

Where required by law or where necessary to protect users and the platform, Domia may cooperate with regulatory authorities, law enforcement agencies, and legal proceedings.

Such cooperation may include the disclosure of information in accordance with applicable privacy laws and legal obligations.

11. User Responsibility

While Domia implements security measures and monitoring systems, no online platform can eliminate all risks.

Users are responsible for:

• Exercising reasonable caution.
• Verifying information before making decisions.
• Protecting their account credentials.
• Reporting suspicious activity promptly.

12. Limitation of Liability

Domia cannot guarantee that fraudulent activity, unauthorized access, scams, cyberattacks, or security incidents will never occur.

To the maximum extent permitted by law, Domia shall not be liable for losses, damages, business interruption, lost profits, or other consequences resulting from:

• User negligence.
• Third-party fraud.
• Phishing attacks.
• Unauthorized account access.
• Actions taken by users outside the Domia platform.
• Events beyond Domia's reasonable control.

13. Policy Updates

Domia may update this Trust & Safety Policy from time to time to reflect operational, legal, or security developments.

Updated versions will be published on the Domia website and become effective upon publication.

Continued use of the platform constitutes acceptance of the updated policy.

14. Contact Us

For Trust & Safety concerns, fraud reports, or security-related inquiries, please contact Domia through our official support channels.

If you believe you have been targeted by fraud or phishing involving Domia, please report it immediately so that appropriate action can be taken.